AI and retail – from e-commerce to in-store, how can AI optimise your customer experience?

Although AI, in some form or another, has been around for over half a century, recent strides in the field which can be used to dramatically enhance customer experiences. AI can demonstrate a range of behaviours which are closely aligned with human intelligence, including planning, learning, problem-solving, compromising, perception and manipulation. It also is able to, to a certain extent, displays social awareness, creativity and empathy.


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