1. Acceptance

Once the Client has signed an Authority to Proceed, they are bound by the terms and conditions below. If a Client accepts a quote, then the Client will be deemed to have satisfied themselves as to the terms applying and have accepted these terms and conditions in full. Please read these terms and conditions carefully. Any purchase or use of our services implies that you have read and accepted our terms and conditions.

2. Charges

Charges for services to be provided by Favoured Agency are defined in the project quotation that the Client receives via e-mail and/or in writing. Quotations are valid for a period of 60 days. Favoured Agency reserves the right to alter or decline to provide a quotation after expiry of the 60 days. Renewal costs, as quoted on the initial proposal or Authority to Proceed, are subject to change. Unless otherwise specified, all Managed Website contracts have a minimum 12 month contract term, before moving onto a monthly rolling agreement. 

3. Payment

Invoices will be provided by Favoured Agency once the Authority to Proceed has been signed, and before the website is live. Invoices are normally sent via email; however, the Client may choose to receive hard copy invoices. Invoices are due within 14 days unless stated otherwise. Accounts that remain unpaid thirty (30) days after the date of the invoice will be assessed a service charge in the amount of the higher of twenty percent (20%) or £30 per month of the total amount due, whichever is greater.

4. Turnaround Time and Content Control

Favoured Agency will install and design the Client’s website by the date specified in the initial proposal, or at date agreed with Client upon Favoured Agency receiving initial payment, unless a delay is specifically requested by the Client and agreed by Favoured Agency.

In return, the Client agrees to delegate a single individual as a primary contact to aid Favoured Agency with progressing the commission in a satisfactory and expedient manner. During the project, Favoured Agency will require the Client to provide website content; text, images, movies and sound files etc. to populate the website. The majority of website delays are due to the Client, so we ask that you are attentive to our communications.

5. Managed Contracts

Favoured Agency’s Managed Website Contracts include periodical updates to content, such as blog posting or team changes. This is subject to a fair usage clause. Favoured Agency reserve the right to refuse to update websites if such requests exceed 2 hours of development time per site per month. 

6. Indemnity

All Favoured Agency services may be used for lawful purposes only. You agree to indemnify and hold Favoured Agency harmless from any claims resulting from your use of our service that damages you or any other party.

7. Copyright

The Client retains the copyright to data, files and graphic logos provided by the Client, and grants Favoured Agency the rights to publish and use such material. The Client must obtain permission and rights to use any information or files that are copyrighted by a third party. The Client is further responsible for granting Favoured Agency permission and rights for use of the same and agrees to indemnify and hold harmless Favoured Agency from any and all claims resulting from the Client’s negligence or inability to obtain proper copyright permissions. A contract for website design and/or placement shall be regarded as a guarantee by the Client to Favoured Agency that all such permissions and authorities have been obtained. Evidence of permissions and authorities may be requested.

8. Design Credit

A link to Favoured Agency will appear in small type at the bottom of the Client’s website. If a client requests that the design credit be removed, a nominal fee of 20% of the total development charges will be applied. The Client also agrees that the website developed for the Client may be presented in Favoured Agency’s portfolio.

9. Domain Names

Favoured Agency can manage domain names on behalf of the Client.  Payment and renewal of those domain names is the responsibility of Favoured Agency. The loss, cancellation or otherwise of the domain brought about by non or late payment by the client is not the responsibility of Favoured Agency. The Client should keep a record of the due dates for payment to ensure that payment is received in good time. If the Client chooses to leave Favoured Agency, provided they have paid their invoices, the domain will be transferred back to them free of charge (though the client will be liable for any cost of transfer presented by the domain provider).

10. Eco Friendly Hosting

At Favoured Agency, we build our websites on eco-friendly servers. Green web hosting means that the hosting provider is committed to contribute towards the health of the environment and proactively takes eco-friendly actions that involve either carbon offsetting or renewable energy usage in order to reduce or mitigate the environmental impact of their servers’ energy consumption.

11. Support and Maintenance

If the Client is on a Managed Contract or hosted on Favoured Agency servers, maintenance, including software and plug-in updates will be completed free of charge. For urgent site issues, security or site errors, we endeavour to address your support request within 4 working hours. For site changes, updates or small fixes, Favoured Agency operates a 48-hour support turn around.

12. Termination

Termination of annual contracts must be requested by the Client in a written notice or email and will be effective on receipt of such notice. Telephone requests for termination of services will not be honoured until and unless confirmed in writing or email. The Client will be invoiced for the remaining contracted period but will not face any additional termination charges. If the Client is on a Managed Contract, the Client may request their website database files free of charge, but these will not be supported by Favoured Agency in any way.